Shipping & Delivery Policy

at FRIDAY MALL, we are committed to delivering your orders quickly and reliably. This policy outlines our shipping and delivery terms for all customers.

1. Delivery Areas

• We currently deliver across the following countries: Tanzania, Kenya, Zambia, and Uganda.
• Deliveries outside major cities may require additional time based on logistics availability.

2. Delivery Timeframes

• Orders are typically delivered within 1 to 3 business days from the date of dispatch.
• Delivery times may vary based on product availability, delivery location, and unforeseen events such as weather conditions or logistical challenges.

3. Shipping Fees

• Standard delivery fees apply and will be communicated at the time of order placement.
• Free delivery is available during promotional offers. Customers are encouraged to check our website or social media pages for ongoing free delivery campaigns.
• Additional charges may apply for remote or hard-to-reach areas.

4. Failed Delivery Attempts

• Our delivery partners will attempt to contact you before delivery.
• In case of unavailability or incorrect address details, the order may be returned, and re-delivery will incur additional charges.
• Repeated failed deliveries may lead to the customer being blacklisted as per our Terms & Conditions.

5. Inspection Upon Delivery

• Customers are encouraged to inspect the products before accepting delivery.
• If any damage or incorrect products are identified, customers should immediately notify the delivery agent or contact our support team within 24 hours.

6. Delays & Force Majeure

• FRIDAY MALL is not liable for delivery delays caused by circumstances beyond our control, including but not limited to natural disasters, strikes, customs delays, or transportation disruptions.