Privacy Policy

At FRIDAY MALL, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, mobile applications, and sales channels.

1. Information We Collect

• Personal Information: Name, phone number, delivery address, email address (if provided).
• Order Information: Products ordered, payment method (COD), delivery preferences.
• Device Information: IP address, browser type, and cookies to enhance website functionality.

2. How We Use Your Information

• To process and deliver your orders efficiently.
• To contact you regarding your order status, delivery, or returns.
• To improve our website functionality and user experience.
• For promotional communications, only if you have opted in.

3. Sharing of Information

We may share your personal information only with:

• Third-Party Logistics Providers: To deliver your orders.
• Payment Processors: For handling refund transactions.
• Government Authorities: If required by law or regulatory obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Retention & Security

• Your personal information is stored securely and retained only for as long as necessary to fulfill the purposes outlined in this policy.
• We implement technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

5. Your Rights

• You have the right to access, correct, or request deletion of your personal data.
• You can request to opt out of promotional communications at any time by contacting our customer support.

6. Cookies & Tracking Technologies

• Our website uses cookies to enhance browsing experience and analyze website traffic.
• By using our website, you consent to the use of cookies as described in this policy.

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website, and your continued use of our services indicates your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns regarding this policy or your personal data, please contact us at:

Phone: +255 741 431 709